# Support

**URL:** https://community.kosmos.org/c/support/5.md

[Latest](https://community.kosmos.org/latest.md) · [Categories](https://community.kosmos.org/categories.md) · [Tags](https://community.kosmos.org/tags.md)

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## [About the Support category](https://community.kosmos.org/t/about-the-support-category/14)

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**Author:** [@raucao](https://community.kosmos.org/u/raucao)\
**Replies:** 0

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User support for all Kosmos accounts and services.

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## [Signing into kosmos.org XMPP error](https://community.kosmos.org/t/signing-into-kosmos-org-xmpp-error/216)

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**Author:** [@maxsan](https://community.kosmos.org/u/maxsan)\
**Replies:** 1\
**Last updated:** [November 14, 2024, 9:55am UTC](https://community.kosmos.org/t/signing-into-kosmos-org-xmpp-error/216 "2024-11-14T09:55:37Z")

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Signed in as per usual on XMPP and the client (Conversations fork) returns The server is not responsible for this domain The domain appears to be correct here though.

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## [Kosmos.social backups are broken](https://community.kosmos.org/t/kosmos-social-backups-are-broken/202)

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**Author:** [@colby](https://community.kosmos.org/u/colby)\
**Replies:** 2\
**Last updated:** [August 4, 2024, 1:01pm UTC](https://community.kosmos.org/t/kosmos-social-backups-are-broken/202 "2024-08-04T13:01:38Z")

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kosmos.social used to email S3 links when requesting a backup. For example: https://s3.kosmos.social/backups/dumps/000/000/007/original/archive-20230413141919-\[...\].tar.gz Now it gives links like: https://kosmos.soci…

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## [How to get a new Kosmos Chat account?](https://community.kosmos.org/t/how-to-get-a-new-kosmos-chat-account/84)

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**Author:** [@bumi](https://community.kosmos.org/u/bumi)\
**Replies:** 4\
**Last updated:** [December 4, 2020, 1:06pm UTC](https://community.kosmos.org/t/how-to-get-a-new-kosmos-chat-account/84 "2020-12-04T13:06:42Z")

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Who/How should people contact to request a new account in the current closed phase?

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## [Unable to Complete Signup to kredit.kosmos.org](https://community.kosmos.org/t/unable-to-complete-signup-to-kredit-kosmos-org/56)

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**Author:** [@hcs0](https://community.kosmos.org/u/hcs0)\
**Replies:** 2\
**Last updated:** [October 21, 2020, 1:07pm UTC](https://community.kosmos.org/t/unable-to-complete-signup-to-kredit-kosmos-org/56 "2020-10-21T13:07:02Z")

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How to replicate: Go to kredits.kosmos.org Click Sign Up button Connect your Github Add your ETH wallet Select Complete my Profile (which is blue, which indicates a valid ETH wallet address) No action occurring after. …